Cherrydown Vets welcomed a new face earlier this year as we strive to continue offering the very best customer service.
Olivia Noble joined the team at our Basildon branch in April as client care manager to support the managerial and reception teams.
Having worked as a personal assistant and teacher, Olivia decided to pursue her career within the veterinary profession.
Following a five-year career as a PA, Olivia enrolled at Canterbury Christ Church University to study Early Childhood Studies.
While studying, Olivia could not deny her love for animals and worked part-time as a veterinary receptionist, which involved one of the most challenging tasks of communicating with customers in what can often be emotional situations.
Completing her degree with first class honours, Olivia decided to turn her passion into a career and to focus on customer care.
Olivia said: “I wanted to work in a challenging environment which would make a difference to people’s lives. I have always been a devoted animal lover, so I decided to pursue a career in the veterinary profession.
“My degree gave me an excellent opportunity and learning experience where I gained many new skills, which could be applied across multiple sectors.
“An opportunity for career development in the veterinary sector arose and I was appointed as the client service coordinator at the Royal Veterinary College, a leading veterinary university and specialist referral.
“Having worked as the deputy admin lead at Fortismere Secondary School and Sixth Form, I came across Cherrydown Vets and started the new role at the end of April.”
Olivia’s role includes ensuring communication channels between clients and the practice are improved, continuous exploration of ways to improve client care and the experiences they share with us across our Basildon, Wickford and Stanford sites, as well as supporting the reception team.
“I was delighted to be appointed as the client care manager at Cherrydown, allowing me to put my range of skills into practise and work with the community,” she said.
Alongside her day job, Olivia helps rehome cats and dogs who were surrendered to the practice and co-manages Peaceful Pets – Retired Greyhounds, the Essex based subsidiary of the Lincolnshire Greyhound Trust, which rehomes retired greyhounds.
Olivia also owns two cats, Nigel and Atticus, and two greyhounds, Milli and Elsa.