Olivia arrives as Cherrydown strives to deliver best client care

 

Cherrydown Vets welcomed a new face earlier this year as we strive to continue offering the very best customer service.

Olivia Noble joined the team at our Basildon branch in April as client care manager to support the managerial and reception teams.

Having worked as a personal assistant and teacher, Olivia decided to pursue her career within the veterinary profession.

Following a five-year career as a PA, Olivia enrolled at Canterbury Christ Church University to study Early Childhood Studies.

While studying, Olivia could not deny her love for animals and worked part-time as a veterinary receptionist, which involved one of the most challenging tasks of communicating with customers in what can often be emotional situations.

Completing her degree with first class honours, Olivia decided to turn her passion into a career and to focus on customer care.

Olivia said: “I wanted to work in a challenging environment which would make a difference to people’s lives. I have always been a devoted animal lover, so I decided to pursue a career in the veterinary profession.

“My degree gave me an excellent opportunity and learning experience where I gained many new skills, which could be applied across multiple sectors.

“An opportunity for career development in the veterinary sector arose and I was appointed as the client service coordinator at the Royal Veterinary College, a leading veterinary university and specialist referral.

“Having worked as the deputy admin lead at Fortismere Secondary School and Sixth Form, I came across Cherrydown Vets and started the new role at the end of April.”

Olivia’s role includes ensuring communication channels between clients and the practice are improved, continuous exploration of ways to improve client care and the experiences they share with us across our Basildon, Wickford and Stanford sites, as well as supporting the reception team.

“I was delighted to be appointed as the client care manager at Cherrydown, allowing me to put my range of skills into practise and work with the community,” she said.

Alongside her day job, Olivia helps rehome cats and dogs who were surrendered to the practice and co-manages Peaceful Pets – Retired Greyhounds, the Essex based subsidiary of the Lincolnshire Greyhound Trust, which rehomes retired greyhounds.

Olivia also owns two cats, Nigel and Atticus, and two greyhounds, Milli and Elsa.

Cherrydown’s fearless four go nuclear for charity

Fearless staff at Cherrydown Vets in Essex managed to raise a bomb for charity with a sponsored ‘nuclear’ obstacle race.

Cherrydown’s operations support manager Emma Blackman and vets Kim Woods, Amy Andrews and Laura Axten all took part in the daunting Nuclear Races challenge and raised £700 for Dogs on the Street London, which offers free health checks and provisions to the pets of homeless people in the capital.

The four females faced the formidable task of tackling 70 obstacles during the seven-kilometre race at the award-winning Nuclear Races course at Kelvedon Hatch, near Brentwood, getting to the end in just under three-and-a-half hours.

To get to the finish, the quartet had to wade through mud and water and clamber up, under and through some forbidding challenges with names like Blast Wall, Batterram, Cobra Attack, Cage Rage and Death Slide.

Emma said: “It was only when someone sent me a link to the Nuclear Races website that I realised what I’d really volunteered to put myself through.

“I’m a runner and I’ve run 5K and 10k events before and I’m currently training for a marathon but this was something else.

“We were bruised and battered, had mud in places we didn’t think mud could go, faced our fear of heights jumping into lakes, zip lined into water, crawled through mud and dragged each other up on ropes.”

The big consolation is that all the mud, sweat and tears was in aid of a very good cause which is close to the Cherrydown team’s hearts.

Emma added: “DOTS is a terrific charity doing great work with the pets of the homeless. They currently run mobile and static veterinary services in London, Kent, Oxfordshire, Dorset, Bedfordshire and Scotland.

“It’s all run by volunteers which we support at Cherrydown by volunteering ourselves and by donating products.

“It means the homeless can bring their dogs to us for a free health check and for things like vaccinations and treatment for flea control and worms. If it’s anything more serious then we book them into local vets for treatment and DOTS covers the cost.

“We also hand out leads, collars, harnesses and plenty of food to help the dogs stay safe and well-nourished so it’s a very worthwhile project.”

If you’d like to donate to the Cherrydown Team’s fund-raising appeal go to: www.justgiving.com/crowdfunding/cherrydownnuclear.