Olivia arrives as Cherrydown strives to deliver best client care

 

Cherrydown Vets welcomed a new face earlier this year as we strive to continue offering the very best customer service.

Olivia Noble joined the team at our Basildon branch in April as client care manager to support the managerial and reception teams.

Having worked as a personal assistant and teacher, Olivia decided to pursue her career within the veterinary profession.

Following a five-year career as a PA, Olivia enrolled at Canterbury Christ Church University to study Early Childhood Studies.

While studying, Olivia could not deny her love for animals and worked part-time as a veterinary receptionist, which involved one of the most challenging tasks of communicating with customers in what can often be emotional situations.

Completing her degree with first class honours, Olivia decided to turn her passion into a career and to focus on customer care.

Olivia said: “I wanted to work in a challenging environment which would make a difference to people’s lives. I have always been a devoted animal lover, so I decided to pursue a career in the veterinary profession.

“My degree gave me an excellent opportunity and learning experience where I gained many new skills, which could be applied across multiple sectors.

“An opportunity for career development in the veterinary sector arose and I was appointed as the client service coordinator at the Royal Veterinary College, a leading veterinary university and specialist referral.

“Having worked as the deputy admin lead at Fortismere Secondary School and Sixth Form, I came across Cherrydown Vets and started the new role at the end of April.”

Olivia’s role includes ensuring communication channels between clients and the practice are improved, continuous exploration of ways to improve client care and the experiences they share with us across our Basildon, Wickford and Stanford sites, as well as supporting the reception team.

“I was delighted to be appointed as the client care manager at Cherrydown, allowing me to put my range of skills into practise and work with the community,” she said.

Alongside her day job, Olivia helps rehome cats and dogs who were surrendered to the practice and co-manages Peaceful Pets – Retired Greyhounds, the Essex based subsidiary of the Lincolnshire Greyhound Trust, which rehomes retired greyhounds.

Olivia also owns two cats, Nigel and Atticus, and two greyhounds, Milli and Elsa.

Essex dog walkers urged to beware adders

Adder coiled on the woodland floor

A Basildon vet is urging pet owners to be on their guard after treating a dog badly hurt following an adder bite.

Amy Andrews, vet surgeon at Cherrydown Vets, which is based in Basildon and has practices in Wickford and Stanford Le Hope, issued the warning after treating Toby, a four-year-old Jack Russell.

Toby was out for a walk with his owner in Stanford marshes when he was bitten by an adder, resulting in significant pain and serious swelling.

He was taken to Cherrydown, where Amy treated him and administered anti-venom to calm the swelling after an initial 48-hour period.

Adders, which are the UK’s only native poisonous snake, hibernate over the winter and emerge during the spring. Due to the unseasonably cold weather in March and April, they are now starting the make an appearance slightly later than usual, putting dogs at increased risks.

Cherrydown, which offers 24-hour emergency care, is now stocking costly anti-venom but Amy is urging dog owners to be careful where they let their pets roam during the warmer weather.

She said: “This is the first adder bite case I have treated this year. Adders generally hibernate from October to April, waking up when the weather warms up and they can bask in the sun.

“Unfortunately, Toby unintentionally stumbled upon an adder while out for a walk and was bitten on one of his front legs. Luckily for him, it wasn’t on his face, which could have been much more serious.

“After administering the anti-venom, Toby’s now doing well. His swelling has gone down and his bloods and ECG were fine, so he can go back to enjoying his walks – just hopefully keeping clear of any more adders!

“Adders only tend to bite in self-defence, for instance when they are stepped on accidentally or disturbed by an inquisitive dog, but when they do, bites can be dangerous as they can induce lameness, vomiting and changes to the heartbeat, blood pressure and breathing rate.

“Visually, bites typically result in swelling which is dark in colour and which can quickly become severe. If your dog has been bitten by an adder you should seek veterinary attention as soon as possible.”

Statistics show most adder bite cases survive, with one study suggesting less than one in 20 treated dogs died as a result of a bite.

Micro solution to big stray dogs issue

A spate of stray dogs found in Essex has prompted a leading vet to issue an urgent reminder that microchipping is mandatory in the UK.

Kevin Wood, Clinical Director at Cherrydown Vets, has spoken out after a succession of stray dogs were handed into their practices in Basildon, Wickford and Stanford-Le-Hope in recent weeks.

Returning the dogs to their owners has proved extremely difficult as a number of the strays were not microchipped, while others had microchips which contained out-of-date information.

Kevin said: “The law in this country demands every dog over eight weeks old is microchipped and the contact details on the microchip kept up-to-date and kept on a government-approved register.

“This helps ensure they can be easily identified should they ever go missing or if they are stolen.

“It’s a common sense thing for any dog-lover to do but what’s just as important is that if you fail to microchip your dog, or fail to keep their records up-to-date, you can be fined.”

The Basildon-based vet says microchipping is a quick, easy and harmless way to protect your dog and is available at Cherrydown’s surgeries in Basildon, Stanford-Le-Hope and Wickford.

Kevin said: “Microchips are easily implanted with an injection into the scruff of the neck at a routine appointment and then immediately checked to ensure they can be read by a scanner.

“It’s a quick procedure which is not harmful to pets but makes sure they can be swiftly returned home if they ever go astray.

“Similarly, if members of the public happen to find a stray animal, they’re welcome to bring the pet to our branches where one of our nurses will be able to scan the animal for identification and assist in finding the owners.”

Vet reports rise in number of surrendered animals

Would-be pet owners are being urged to make sure they’re getting the right kind of dog for their needs following a spate of animals being surrendered at an Essex vets.

Cherrydown Vets, which is based in Basildon, took in two dogs earlier this year after they were handed in by their owners.

One was an eight-month-old cockapoo, which had not been trained, and the second was an 11-month-old Border Collie. In both cases, the animals were reported to be aggressive.

Kevin Wood, clinical director at Cherrydown Vets, said it wasn’t uncommon for animals to be brought to them in this way.

Kevin, who is based at Cherrydown’s 24-hour Basildon practice, said: “These two cases demonstrate how important it is for people to pick the right breed of animals for their individual circumstances, and be sure they’re able to meet their care needs.

“It is a big commitment to take on a companion animal – particularly in the case of Border Collies, as they are extremely intelligent dogs and need a lot of stimulation and exercise to thrive.

“However, it’s also important not to be judgemental in a situation like this – and we aren’t. People feel they need to give up their pets for a variety of reasons and the main thing we must consider is the animal’s welfare.

“When dogs are left with us in this way, either our staff take them home to look after them or we work with a rescue centre to ensure they are rehomed.

We will always make sure they have a good home to go to.”

Kevin said anyone with questions or concerns about the type of dog which would be suitable for them can contact any of Cherrydown’s practices in Basildon, Wickford or Stanford-le-Hope for advice.

How to keep your pet cool this summer

cat on sunny day

keep dogs cool in summerIf you have a Dog……….

Dogs are not very good at keeping themselves cool so they will need your help. Ensure they have plenty of water, whether they are in the house or out on a walk. If you are at home keep the water in a heavy bowl so it can’t be easily knocked over

Don’t keep your dog in a car. You may think it’s ok to do this as you are leaving the window open, however, it’s not enough to keep the car cool. According to the RSPCA if it’s 22C outside, within an hour it can be 47C inside the car. Dogs die this way every year, please don’t let this happen to your dog.

Take your dog for a walk at cooler times of the day. Go in the morning and the evening instead.

If your dog is outside all day make sure there is plenty of shade as well as lots of water.

Regularly groom your dog. If you have a long haired breed, have the hair trimmed to help keep it cool.

Do you know the signs of heatstroke? Here is a checklist of what to look out for. Heavy panting, very red gums/tongue, excessive salivation, a rapid pulse, lack of co-ordination, lethargy, reluctance or inability to rise after collapsing, vomiting, diarrhoea and in extreme cases loss of consciousness.  If you see your dog displaying any of these symptoms ensure you take immediate action. Try to cool your dog down gradually as heatstroke can be fatal.  Douse your dog in cool water (not cold or iced water) and let it drink small amounts of cool water (again not cold or iced) until their breathing is more normal.  Then take your dog to the vets to be checked to make sure everything is ok.

cat on sunny dayIf you have a cat……….

Cats love the warm weather and are a lot better at keeping themselves cool. However, if it is excessively hot here are a few things you can do.

If you have a cat that likes to go outside, try not to let it out between 10am and 3pm so it avoids the hottest times of the day. If they are indoor cats keep blinds shut and curtains closed as this helps to keep the house cool.

Make sure your cat has access to plenty of water.

If you notice your cat is sleeping more it’s probably nothing to worry about. Cats are sensible and will nap more on a hot dayrather than spend their time running around. Maybe they are the more intelligent than dogs?

Pay attention to your cat’s feet. Cats and dogs have sweat glands in their paws. If you notice your cat is leaving wet paw prints it will need to have more water to replenish its fluids. You could try cooling your cat down by dipping its paws in water but it may not be pleased with you doing that.

If you see your cat panting, it doesn’t automatically mean it has heatstroke. Cats do pant but they rarely do it. However, if you think your cat is panting excessively check for other signs of heatstroke and take immediate action.

keep your rabbit coolIf you have a small furry pet……….

As always, make sure they have access to lots of clean water

Make sure you keep them clean.  When the weather is hot it results in more flies and maggots. This can lead to flystrike. This can fatally affect rabbits.

Keep your pet groomed and if it’s a long haired breed, have it trimmed to help keep it cool.

Keep hutches in the shade. It may mean you have to move it around during the day of you don’t have a permanently shaded spot.  Make sure the hutch is off the ground as this improves ventilation and can help to keep it cool.

Give small animals food that contains lots of water such as celery and apple. This will help keep them hydrated.

Spraying a water mist on larger animals such as rabbits is a good way to keep them cool.  Remember not to spray them in the face as they will not like it.

There are many other ways to keep your pet cool and a lot of them are common sense. A good way to look at it is if you are uncomfortable because of the heat there is a good chance your pet will be too.  If you need any extra information and advice please contact us  and we will be happy to have a chat.

Heat Stroke in pets

heat stroke warning for pets

heat stroke warning for petsHeat Stroke in Pets

With temperatures soaring it is important to know about the effects of heat on your pets. With their thick coats they can find it very hard to regulate their temperature and this can lead to heat stroke.

A dog was brought in to us recently suffering heat stroke after going on a little walk on a warm but overcast day. The dog was overweight and had a dark coloured coat (which absorbs more heat) and these contributed to the dog developing heat stroke.

It can occur if an animal is exercised during warm temperatures, locked in a car or conservatory and is more likely in brachycephalic breeds such as pugs or bulldogs. Dogs can only sweat through their paws and lose most of their body heat by panting.

If you have a dog with heat stroke, often the first signs are panting and lethargy or collapse. It is important NOT to place the dog into cold water or put wet towels over them. The cold water can send them into shock and the towels can warm up and act as a barrier, making the animal even hotter. It is also difficult to prevent the temperature from dropping too low once the animal is wet.

Veterinary treatment should be sought immediately but there are first aid measures that can help….

· Wetting the paws and the ears with cool water

· Placing ice packs wrapped in a towel in the armpits and the groin area (large blood vessels run along these areas so it helps to cool the blood more effectively but the towel prevents cold burns)

· Using a fan or air conditioning.

Dogs with heat stroke can develop swelling of the brain if untreated, which may lead to seizures and death. If brought to a vets promptly, they will be placed on a drip, have ice packs placed in the armpits and groin, given medication to prevent intestinal damage, which commonly occurs with heat stroke and sometimes, oxygen therapy, particularly with bulldog type breeds.

Dogs recover quickly if there has been no permanent damage and often go home the next day. They commonly have diarrhoea, so will be given medication for this.

Prevention is better than cure so avoid exercising dogs in the heat of the day, take particular care with brachycephalic breeds and those with heart conditions. Make sure there is always access to water. NEVER shut your dog in the car, as even with the window open, the temperature can quickly rise. Keeping some long haired breeds closely groomed may be appropriate in warm weather. Products such as Kool coats can also help to keep your dogs temperature more comfortable.

 

DOG HEAT STROKE – Take Immediate Action

· Get into the shade

· Apply cool water to the inner thighs, stomache and foot pads

· Use running water

· Never submerge your dog in water – this could cool him too rapidly leading to further complications

· Use cool – not cold water – cold water causes blood vessels to constrict slowing the process

· Don’t cover the dog

· Offer small amounts of cool water to drink

· GET TO YOUR VET

Puppy Awareness Week

pupsPuppy Awareness Week (PAW) starts today and part of the aim is to educate people on buying a pup so they don’t get one that may have come from a puppy farm.  A recent survey was done by the Kennel Club and they asked how and where owners bought their pups and if the puppy had experienced any health issues.

The figures showed 17% of people who bought their puppy online, particularly from social networking sites such as Twitter and Facebook, said it died within 6 months of being purchased.  Also, 12% claimed their puppy was in poor health and needed substantial medical treatment.

The figures are quite shocking and with more people buying pups online it is thought as many as 1 in 3 puppies are being bought over the internet.  The Kennel Club are asking for people to not buy from people selling pups on social networking sites and to use rescue centres or reputable breeders.

pupppsAt Cherrydown we have seen young pups that have serious health issues and in most cases it has stemmed from the poor treatment they, and their mother, received while with puppy farmers.

Typically, puppy farmers will separate the pup from its mother too early and it will not be socialised with other puppies.  They won’t follow guidelines regarding the maximum frequency of litters and won’t follow breed specific health schemes.  The pups are not wormed or immunised and in a lot of cases they are kept in poor conditions.   Also, the puppy farmer will meet you somewhere and will not invite you to their home so you can see where it was born.  If you are in the process of getting a puppy and the breeder wants to meet you in a car park or somewhere that isn’t their home, alarm bells should ring as it is more likely you will be buying a dog from a puppy farm.

If you intend on getting a puppy for yourself or as a gift, please use a reputable breeder. Alternatively, pop along to a local rescue centre as they will have lots of dogs looking for a forever home.

If you are going to go through a reputable breeder here are a few pointers:

Always go to a reputable breeder. Look for reviews,recommendations from others people or ask your vet for advice

When you speak to a breeder ask to see the puppy’s mother.  Also, take a look at the conditions of the kennels if the dogs and pups are not kept in the breeder’s home.

Ask the breeder for any certificates or documentation regarding the health of the puppy and its parents.

You may be put on a waiting list.  It will be worth it if you want a healthy puppy.

If you take the puppy home and things don’t work out a responsible breeder will let you return it.  It’s always best to check with them before you take the puppy away.

Overall, if something doesn’t ring true or feel right, don’t buy the puppy.

With our puppy package your pup can get :

1st and 2nd Vaccinations
One month of flea and worm treatment (inc Lungworm)
A microchip
An invitation to our puppy party

All this for £30 saving you £45.

Alternatively, if you know someone who is getting a puppy and might find our guide and offers useful please pass on the link to our website so they can download their own copy

Also, if you have a friend who is getting a puppy, refer them to us and if they take advantage of the £30 puppy package you will get £10 credit added to your Cherrydown account. You can download a referral form by clicking HERE

If you have any questions about any of this please contact us at the clinic or leave a comment on our Facebook page

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Bull Mastiffs

The Bull Mastiff is a big, strong, intelligent dog that was originally bred from an English Mastiff and an Old English Bulldog in the 19th Century. Gamekeepers used them on large estates to help keep them free of poachers.

Even though Bull Mastiffs are big dogs they are sensitive, loving and can make good family pets because they are very loyal and protective.  They are great with children and will watch over them as well as being an excellent guardian of the home.  Bull Mastiffs are generally quiet and rarely bark, however, if they sense a possible threat they will make a lot of noise and will raise the alarm.  They are very territorial so will make natural guard dogs and they will protect you with their life.

When you read about Bull Mastiffs they sound wonderful. They are laid back, unless there is danger, faithful, eager to please, fearless and have unconditional love for people. However, there is one BIG messy downside………………SLOBBER!

These dogs are well known for their drool and slobber so you will need to have an old towel or rag in every room of the house. Also, have a few spare ones near the front door so you can give them to visitors who enter your home.  They do not discriminate when it comes to sharing the slobber.

Due to their size and stubborn nature, Bull Mastiffs need training from early on before they get too big. They need to be trained not to pull on the lead.  Also, it is good to socialise it with other dogs at an early age so it develops into a reliable and well behaved dog.

bull mastiff dog

Health Issues

As with most dogs there are certain types of hereditary problems associated with this breed such as Hip Dysplasia, Elbow Dysplasia, Entropion, Hypothyroidism, Lymphoma Cancer, Progressive Retinal Atrophy, Arthritis and Bloat.

For more information on some of these issues we have other blogs on our website and also our health advice pages. The links are below.  Also, as well as our main Facebook page we have a sister page which relates to our Orthopaedic Services and covers issues such as Hip Dysplasia and Elbow Dysplasia.  Click here and it will take you directly to the page. Please click the “like” button so you can keep up to date with information about the subject.

If you have any questions about this please give us a call at the clinic where someone will be able to help you. Alternatively, you can leave a question on our Facebook page

Blog Links

Hyp Dysplasia Part 1 – Click HERE

Hyp Dysplasia Part 2 – Click HERE

Elbow Dysplasia – Click HERE

Cruciate Ligament Rupture – Click HERE

Arthritis – Click HERE

Bloat – Click HERE

Dogs and Car Travel

If you own a dog then you may, at some point, have to put him/her in a car. Whether it’s a trip to the vets or a longer journey there are several things to consider when it comes to the safety and comfort of your best friend.

Harnesses, Guards and Crates

We wear seatbelts and we make sure our kids are safely secured too. The same should apply to your dog.  They might be well behaved and sit quietly on the back seat. However, if you need to brake suddenly or if you bump your car, they could be thrown forward and get injured.  In a more serious bumb they could become a missile that will shoot forward and injure any of the people in the front of the car.

When deciding how to secure your dog, there are several choices available:

Dog Guard – This is a mesh which can be fitted between the boot and the back seat. This stops the dog from climbing over the seats. However, it doesn’t offer as much protection as your dog will not be protected from impact with the rear or side windows.  They need to be sturdy and properly secured in place to be effective as protection in case of accidents.

Crate – If you are going to put your dog in a crate you need to ensure, firstly, your car is big enough to hold it and secondly, the crate is big enough for your dog.  You need to make sure your dog is able to stand at full height and there is room for them to turn around and lie down in a normal position.  Make sure the dog can see out of the container and there is enough ventilation.  Also, by adding bedding to the crate it will help prevent the dog from slipping around.

Harness – If your dog is too big for a crate or you would prefer another option, then it’s worth considering a padded car harness that secures your dog by linking in with the seat belt system. Make sure to measure your dog to make sure you get the right size.  We have read these are not entirely safe as the straps can dig into the dog’s skin during an accident.

By choosing one of these options, it will ensure your pet has a safer journey. However, there are still other things to consider if you are going on a long journey:

Before putting the dog into the car, make sure they have exercised beforehand. This will help them settle as they will have burned off some excess energy.

Some dogs get motion sickness/car sick. If you know you are going on a long journey, don’t feed them before you travel. Leave it a couple of hours. Also, don’t give them food whilst travelling.  Keep them calm and give them a new toy to play with so it takes their mind off being in the car. If this is a problem then we do have medications that can assist with travel sickness and ease their stress.

Make sure you have plenty of water and take regular stops so your dog can stretch its legs.

Don’t let your dog stick its head out of the window.  It could result in injury. We have had dogs at the clinic that have done this and have had particles or small stones flicked up by tyres  that shoot into their eyes.  Also, some dogs may try to jump out.

Very Importantly, do not leave your dog in the car, especially on a hot day.  Whilst in the car, ensure the dog is not in direct sunlight.  Leaving a window open a crack is not sufficient as the inside of the car can get very hot and every year dogs die unnecessarily because they have overheated in cars.

These are a few hints and tips which we hope you will find useful. If you want more information, please call us at the clinic or leave a message on our Facebook page and someone will get back to you.

Top Reasons to Let Us Look After Your Pet

1) We guarantee to be there for you 24 hours a day 365 days a year. That means our own vets and nurses are on site caring for your pet when they need it most. Some practices outsource their care overnight or have no one on duty at the premises. We passionately believe in 24/7 continuity of care by our team to give your pet the best possible treatment.

2) A top European Orthopaedic and Heart Specialist available for consultations and operations. Having our own consulting specialists means your pet can get specialised treatment without having to travel to distant referral centres. Any post operative aftercare is also carried out here at Cherrydown making it easier for you to visit your pets.

3) We are one of the few surgeries in Essex to offer Laporascopic (Keyhole) Spays. The benefits are less trauma, faster recovery times, small skin wounds with no stitc

4) Direct Insurance – Let us take the pain out of paying for treatment. We can hold your bill until your insurance company pays us directly.*

5) Free Nurse Checks – you can book an appointment or just turn up. We also offer Free Nurse Clinics – Get advice on diet, dental care, diabetes, travel, rabbits & other small furries.

6) Three modern operating theatres with digital Xray facilities. Our modern sterile theatres greatly reduce the risk of infection and allow us to perform complicated procedures in-house. Digital Xrays allow us to quickly get specialist advice from anywhere in the world, they are quicker than conventional Xrays (so there is less radiation exposure to your pet) and the image is much better for more accurate diagnosis.

7) Air conditioned kenneling and waiting areas for the comfort of your pet. Keeping your pet comfortable reduces stress and makes for easier treatment.

8) We are really proud of our facilities and our staff really care. Why not come and let us show you round so you can see for yourself that to us, your pet is one of the family.

9) Over 11,500 people trusted us to look after their pets last year. We have an active Facebook site with nearly 6000 likes where we post information and answer your questions on pet health related subjects throughout the day. Why not visit it by pressing the button on our home page.

* Terms and conditions apply.

For more info see https://www.cherrydownvets.co.uk/pet-care

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